ADDITIONAL SERVICES CLOUD SERVERS
Contact our commercial department to contract these services.
With our complete administration service, our technicians will take care of any problem that affects the services of your server (web, mail, databases, configuration, intrusions, etc). The service is available exclusively for servers with Plesk control panel included.
The service includes:
Fully managed by Agentsys. Agentsys Cloud servers are 100% managed by our team of professionals specialized in systems.
Full access to the PLESK control panel: The client will have full access to his server through his plesk control panel from which he will be able to carry out all the necessary operations for the correct functioning of his server.
Software update: Operative system and Plesk control panel at the request of the client.
Installation of software at the request of the client. Agentsys reserves the right not to install it if it considers that it may compromise the stability of the system or for any other reason, for example: installing software that will cause compatibility problems with Parallels Plesk.
Actions on the server at the request of the client, such as: Specific configurations for a domain, mail, etc.
Actions on the server in case of attack or intrusion: In case of attack to the server, the service includes investigation of the origin, resolution and inform the client about what happened, we will tell the client about the preventive measures to be taken, in case of a second attack for the same reason, it will entail additional cost. Maximum 3 hours / month.
Proactive monitoring of your server: We will monitor up to 3 services of your server every 5 minutes. In case of failure of a service, our technical team will access your server to investigate and solve the problem.
In Agentsys we have administrators specialized in Linux / Windows servers, programmers, etc., able to answer any questions you may have, being available when you need it at a rate of € 60 per hour with a minimum of 30 minutes during office hours. Outside of this time the price of the service will be € 90 per hour.
It is also possible to contract complete monthly packages, contact our commercial department to consult rates.